Yes, our Free-Parts-For-Life™ Program (including eartips) is really free. Free-Parts-For-Life™ shipments will be sent to the shipping address on the original order or location of purchase. If you have moved to another address or country other than the original shipping location, we will do our best to send Free-Parts-For-Life™ and Lifetime Warranty™ shipments from a designated distribution center or distributor. We have distribution centers in the USA, European Union, Mexico, China and Japan. We have official MDF Instruments® distributors in over 80 countries.