HOW RETURNS WORK

WE KEEP IT SIMPLE

Our team is happy to help with returns for products you purchased through www.mdfinstruments.com. Simply call +1.818.357.5647 or fill out the contact form below with your order number, your name, and the reason for the return request and we can help you through the process. Engraved stethoscopes cannot be returned (see below).

HOW DO I CANCEL MY ORDER?

CANCELLATIONS

Once your order has been submitted, it cannot be cancelled, modified or intercepted. Please initiate a return or exchange request above, if you are not satisfied with your order, once you receive it.

QUESTIONS?

WE ARE HERE FOR YOU

90-DAY MONEY BACK GUARANTEE

WE LIKE TO KEEP IT SIMPLE

We know you are busy and we like to keep things simple: we give you 90 days to try out our products.
If you don’t love your MDF Instruments product, simply initiate a return by contacting customer service by filling out the contact form or call us at (818)357-5647.

FREE SHIPPING AVAILABLE

SHIPPING POLICIES

FREE SHIPPING AVAILABLE FOR ORDERS OVER $49.99

1 - Express Shipping occurs after the order is processed and does not guarantee arrival in 2 days
2- Engraving orders may take up to 10 additional business days to process.
3 - The final delivery time will vary based on the shipping carrier, service and delivery location. If your order lies on a weekend, your order will be processed on the next business day (Mondays).
4 - We do not require an adult signature for deliveries.
5 - Free shipping is only available within the continental U.S. We have the ability to ship to addresses within the 50 United States (including DC) via FedEx or United States Postal Service (USPS).
6 - We are not responsible for lost or damaged packages (please contact FedEx or USPS if your package has been lost or stolen).
7 - All shipments addressed to P.O. boxes will be shipped via USPS.
8 - MDF Instruments reserves the right to cancel any order and will notify you immediately if we decide to do so (using the contact info you provided).

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