Shipping & Guarantees
Free Ground Shipping on Orders over $125
Orders will be processed in 1-3 business days (excluding weekends and holidays). Please allow additional time for shipments in transit. The transit time will vary depending on the delivery address and carrier speed. We offer expedited shipping for a fee. Shipments to Alaska, Hawaii and US Territories may not qualify for our free shipping offer.
If shipping insurance or M+Unity extended warranty is not included on the order, MDF Instruments is not responsible for lost, stolen, damaged undelivered and/or returned items during the shipping process.
Returns & Exchanges within 90 Days
We like to keep things simple. We give you 90 days to try our products, and if you don't love your MDF Instruments product, simply initiate a return by contacting us here. Stethoscopes with engraving are not eligible for return. More Details
Free-Parts-For-Life
Yes, our Free-Parts-For-Life Program for MDF Instruments Stethoscopes (including eartips) is really free. Free-Parts-For-Life shipments will be sent to the shipping address on the original order or location of purchase. More Details
MDF Instruments Lifetime Warranty
Our quality and your satisfaction are important to us. Because of our relentless pursuit of quality, we are able to offer unrivaled warranties. Learn More
Free-Parts-For-Life™ and Lifetime Warranty™ shipments will be sent to the shipping address on the original order or location of purchase. Excludes global shipment programs.
If you have moved to another address or country other than the original shipping location, we will do our best to send Free-Parts-For-Life™ and Lifetime Warranty™ shipments from a designated distribution center or distributor. We have distribution centers in the USA, European Union and China. We have official MDF® Instruments distributors in over 80 countries.
For all orders, if shipping country is different than the distribution center of the product, any replacement or parts shipments will be sent within the country of the distribution center. MDF® Instruments will not be responsible to replace any item using a third party shipping company to import into a country that does not have a distribution center containing that item. MDF® Instruments will not be responsible for shipping costs to replace any item in another location or country other than the original location. MDF® Instruments will not be responsible for any cost of shipping or import fees that exceeds the cost of the item.
The Lifetime Warranty covers the stethoscope and non-imprinted components, including the tubing, against manufacturing defects in materials and workmanship for the life of the instrument. If a manufacturing defect is found under normal use conditions, the defective component may be repaired or replaced at no charge. This warranty does not cover normal wear and tear, staining, discoloration, dye transfer from clothing or scrubs, damage caused by cleaning agents or chemicals, improper handling, accidents, misuse, theft, loss, disposal, or failure to follow care and operating instructions.
Mprint Limited Warranty
Mprint finishes, including clear coat, print, and glitter, are covered against manufacturing defects for 3 years from the original purchase date. This warranty applies only to defects in the application or manufacturing of the Mprint finish itself. It does not cover normal cosmetic wear, scratching, staining, fading, discoloration, dye transfer from clothing or scrubs, damage caused by cleaning agents or chemicals, abrasion, impact damage, improper handling, accidents, misuse, or other damage from regular use. Customers whose Mprint finish is no longer covered under warranty may be eligible for a discount toward a new Mprint order.
Mprint Design Character
Because MPrint tubes use specialty printed finishes, each tube may show slight natural variation in pattern placement, including at the seam. These subtle differences are part of the handcrafted character of the design and make each stethoscope uniquely yours.
Contact Us
Call us at +1.818.357.5647 or send us a message here.